Himalayan Windows Pvt. Ltd. is a registered travel company under the rules and regulations of Nepal government and accepts your booking or reservation under the following terms and conditions.
1. Booking, Payment and Acceptance
1.1. A booking is accepted by Himalayan Windows when we or our representative have received payment in FULL. We can only start operating your tour on the condition of that we receive the payment of your deposit (minimum 30% of the total cost). The initial payment is kind of refundable deposit. If the tour cannot be made without any specific reason, the deposit money will be FULLY refunded.
1.2. Our travel consultant will send the formal confirmation letter to you after we receive the payment or deposit.
1.3. On the receipt of payment, subject to availability and at our discretion, Himalayan Windows will reserve the client a place on a trip. A contract is only made between the client and Himalayan Windows upon the confirmation of your booking and our communication thereof to either you or our travel agent.
1.4. It is the client’s responsibility, as the customer, to check the accuracy of their booking and travel dates.
We accept Major Credit Cards, Personal Check and Bank wire transfer to make the reservation and pay the whole tours. Your payment is not deemed made until Himalayan Windows receives it. We will draw US Dollar (US$) from your credit cards. Per person deposit is included in your total quotation. We will deduct the deposit charge from the total quotation when you make full payment. Financial charges related to making full payment is on your own.
2.1. Cancellation of a clients booking must be confirmed in writing via email or fax to HimalayanWindows Cancellation charges are calculated on the day when notification is received by Himalayan Windows. The table below shows the number of days before departure dates that Himalayan Windows receives written confirmation of cancellation, and the percentage of tour cost, including any surcharges that will be imposed on the client as cancellation of charges.
Days of Cancellation % Charges of the total cost
Above 30 days 30% of total cost (Depends on cancellation of the tour)
Within 15-29 days 40% of total cost
Within 07-14 days 50% of total cost
Within 06 days (without notification) 90% of the total cost
2.2. Once the tour has started, no refund will be made under any circumstances for any unused sectors or sections. However, as being a responsible travel company, we understand the situation and may refund if it is considered sensible.
2.3. If the reason for the client’s cancellation is covered by the client’s insurance policy, the client maybe is able to make a claim under that policy. Please check our Travel Insurance fore more info.
2.4. If the client wishes to change to an alternative departure date, this must be done with a minimum of 7 days notice. One change of date is allowed free of charge; any subsequent changes will be subject to a US$ 50.00 administration fee.
3. Proof of identity
Photo ID is required for all travel, both domestic and international. Passports are generally required for the international travel. You will not be permitted to depart without necessary documentation. There may be additional requirements for international travel such as inoculations or visas. Please check with the foreign affair departments of your countries for more information related to your travel destination. Special travel documents are required for children traveling with or without their parents. If you are traveling with children, please check with the airlines prior to departure. Please check out Pre-departure Information link for more details.
4. Travel health information
4.1. Client should take into account all international travel risks and familiarize themselves with health requirements applicable to the areas they intend to visit. Client are solely responsible for checking the safety and security conditions, vaccination, and other health requirements of government in countries visited or transited.
4.2. Travelers to Nepal, Tibet and Bhutan are required to provide a doctor’s certificate stating that the he/she is fit to travel and his/her blood pressure and heart condition are normal. This is a necessary requirement because of the possible effects that the very high altitude may have on certain people.
4.3. For the most current worldwide health information, please consult your family physician or the official website for the center for disease control at www.cdc.gov/travel. You will find information on recent outbreaks, required vaccinations, safe food, water tips, insect protection, illness and injury abroad, and many more. Please visit the link of Rescue or evacuation arrangement for more details.
5. Baggage and Departure
Free airline baggage allowance for international flight is two pieces per person with combined maximum linear dimensions of 107” for the domestic flights within Nepal is 1 bag with no more than 44 pounds (20KG) of the economy class, 66 pounds (30 KG) for the business class, 88 pounds (40 Kg) for the first class. However, we recommend for efficient travel that each passenger travel with only one suitcase and one carry – on bag. Excessive number, size, or weight of baggage may result in your inconvenience and surcharge. No responsibility is accepted for loss or damage to baggage or any of client’s belongings. Baggage insurance is recommended.
The cost of your tours and adventures does not cover your insurance.
Himalayan Windows strongly recommends that the client purchases the comprehensive travel insurance cover for cancellation, medical expenses, personal accident, personal luggage, money and public liability before you travel. Himalayan Windows reserves the right to refuse admission as a passenger unless the client has arranged appropriate insurance. Himalayan Windows accepts no responsibility for loss or personal damage to personal belongings or liability for personal injury/death. You may also wish to indemnify Himalayan Windows against all third – party claims, actions, damages and remedies that may be brought against the Himalayan Windows in respect of your travel. Please check our Travel Insurance link fore more details.
7. Complaints and claims
Should you feel unsatisfied with any service we have provided, please notify your local tour guide or your travel consultant to avoid the potential for similar problems happening again during your trip.
In the event of the complaint or claim for compensation, clients must inform Himalayan Windows email, regular mail or fax within 15 days from the conclusion of your tour. Relevant receipts and substantiating evidence must be attached to the letter of claim. The company will not be liable for any claims made later than 15 calendar days after the completion of your tour.
9. Unfavorable/Critical Conditions
Under no circumstances can Himalayan Windows be held responsible for any delays in program caused by international or domestic flights, general strikes, political unrest, new government regulations, weather or natural casualties or unpredictable environmental calamities, something beyond of our control, etc. In such cases, Himalayan Windows shall be responsible for providing suitable alternatives which could be decided upon mutual agreement. If an agreement cannot be made, Himalayan Windows Inc. shall be responsible ONLY for refund after deducting expenses already incurred.